Permirus Pets Return Policy

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Defective Returns Authorization to return any product must be obtained from Seller in advance of any return. Any product returned for credit must be in the original manufacturer's carton in the same condition as it was originally delivered to Buyer by Seller and all parts, warranty cards and other items included with the product must be
returned to Seller in their original condition.

Only the original purchaser of product may request a Return Authorization ("RA"). Indirect customers of Seller must return product to their supplier. If product is attempted to be delivered without RA, it will be refused. Even if delivery is accepted in error this does not constitute acceptance of the return by Seller.

All returns must be made freight prepaid to the address shown on the RA. Product shipped collect and/or to the wrong address will be refused, as will product where the RA number is not clearly marked on the outside of each carton.

After receipt of the product, Seller shall inspect the product to determine the exact quantity and condition of the product received. If Seller does not accept any product as being defective and in the same condition as it was sold to Buyer, then such product will be returned to Buyer at Buyer's expense.

For Return Authorizations, contact Customer Support

customerservice@permiruspets.com.